Heritage Auctions

Always great service. Hate the 20% buyer's premium. Dislike it more then paying sales tax but Heritage does offer the best selection and all auction houses charge a premium. 10% or 12% would be nice. I haven't offered anything for auction yet but I have to wonder if the buyer's premium doesn't stifle the price you get for your item/s? It doesn't seem so since I'm typically outbid.

Shipping times/prices are way too extreme. My first order was 5 days which seemed more than reasonable. My second order was 2 weeks but it was a bulky order. On this one I found out that I had no choice but let them charge me whatever they wanted for shipping since there are no options to pick up (even though I live a few miles away) and you can't pick your preferred shipping method since that would allow you to see the actual cost of shipping. All you get to see is the shipping price which you must pay regardless. In this case the shipping was as much as the purchase and if you add their "Buyer's Premium" fee it was way more. My third third and fourth orders have yet to arrive or had the shipping status updated on their site and we're going on 20 days. These 2 are small orders that would fit in an envelope so I don't know what the deal is. I'm not saying that Heritage is scamming people with their mandatory forced shipping but $300.00 & 2 weeks to ship 30 pounds 12 miles seems a bit much. I hate to say it since I gave them 1 star but I will probably make future purchases from them since I think I might be addicted to their auction format. I will update this post if anything changes.

Great experience! I'm a repeat customer and was a pain in the butt with regard to a recent purchase (a big one for me, a small one for Heritage) - the customer service was outstanding. Shannan really came through. A terrific marketplace for unique and rare items that you're not going to find anywhere else - and there are some amazing bargains to be had if you are knowledgeable and persistent (be informed, do your research!). I am also a long time buyer on other auction sites, but, in my experience, Heritage customer service really elevates the experience.

Beware they do not pay you for your sold items!!!!!!! I had 3 prints to be auctioned. The first one sold and I was paid. The second one sold and it’s been over the time to pay. They have told me they have issued a check never received it. Then said they would overnight a check still haven’t received it. Then for the past 3 weeks they have said they would ACH my acct still haven’t received it. They are in breach of this contract to sell and pay. I even suggested they return my prints. This has been going on for months and months!!!!! I would advise looking elsewhere to auction your stuff this is a scam and I am out my prints and the money all while they have made money on it!!!!!

I've purchased a great deal of artwork from Heritage over the past 10 years. Not only has the art itself been incredible, the Heritage staff could not have been more helpful or forthcoming....always ready to answer questions and expedite shipment. As a longtime collector I've dealt with several auction houses --- Heritage is lightyears ahead of the others in terms of service. Always a pleasure dealing with them!